HappyOrNot provides service for monitoring customer satisfaction, telling you when and where you have a problem, giving you insights to make business decisions that will improve customer satisfaction and, ultimately, sales. Xport is working in partnership with HappyorNot to bring this service to the UK market.
Implemented as a management tool, customer satisfaction results are delivered from each unit providing online reporting for trend analysis. This is useful when considering it is 6-7 times more expensive to acquire a new customer than to keep a current customer. The green and red smileys collect instinctive customer feedback and offer a higher response rate than using traditional methods.
What are the elements to to improve customer and employee satisfaction?
Ask a question.
See how it performs.
Follow the reports and make changes to improve.
The HappyOrNot Smiley Terminal™ helps you listen to your customers and employees in all environments, across the entire experience.
Capture your feedback instantly!
Measure satisfaction in every earea of your business and identify those "pain points" that are decreasing your service performance level.
Intelligent Reporting Service
Hour-by-hour customer feedback
Customer Satisfaction at point-of-experience
Email and Internet-based reporting
Data and trend analysis on the reporting website
HappyOrNot in Employee Engagement
Companies which understand the importance and impact of employee satisfaction on productivity and employe engagement gain a competitive advantage, an improved employer image and create an inspirting work environment.
Eliminate your pain points
Participation and collection of honest feedback
Continuous feedback index from employees
Annual surveys require a significant amount of resources and time
Lack of transparancy and internal communication
Real Time Alerts
Get instant awareness of service performance decline and avoid escalation!
Receive an automated email notification when negative feedback responses in a specific location exceed a preset value. This will improve your reaction time and give additional control for management and those responsible for service quality.
Adjustable alert value
Set according to your company's footfall and satisfaction standards
Alert notice timeframe
As often as 15 minutes, and up to 240 minutes
An alert is assigned to one in-location Smiley Terminal
Sent immediately following the set timeframe when the alert value is exceeded
A list of triggered alerts
Do you know if your customer or employees are HappyOrNot?
“Customer satisfaction increased 15%”
Roope Tähkä, Vianor, division of Nokian Tyres
“Cost effective Employment opinion tool - allows for fast reaction”
Mel Pearce, DHL Supply Chain